If your items are lost or damaged in transit, please contact us promptly via the “Contact us” section on our website. We will offer you the choice of a replacement or a full refund. Please see our Returns Policy for further details.
Returns Policy Returns must be registered within 15 days of receiving your order. Longer than this may result in the complaint not being upheld or rejected.
All of our products are personalised to our customers’ specification. Thus, we are unable to accept returns.
Faulty Goods If there is a problem with your items please contact us within 15 days to discuss the matter further via our “Contact us” section on our website.
If the items are found to be faulty upon delivery, you may reject the items and claim a full refund once we have received the items back. If the fault is found later on, or if you delay in making a complaint beyond the 15 day period, you may not be entitled to a replacement. If the complaint is registered with us within the specified time frame, you may claim a part or full refund, if the complaint is deemed valid.
Please see Returns Process for further details.
Returns Process If you would like to return any faulty products in line with our Returns Policy, please contact us at [email protected]
We will reimburse the amount you have paid for your purchase to your account within 30 days.
If the wrong item has been sent to you, we will refund the amount you have paid for your purchase including the original shipping costs. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the items back.